Customer Dissatisfaction Factors for Hairdressing Services

Dissatisfaction with the dental services and associated factors among adults.

This study aimed to identify factors associated with dissatisfaction with dental services among adults. It analyzed 830 adult participants of an epidemiological survey of oral health. The dependent variable was dissatisfaction with the dental service, and the independent ones were selected according to the theoretical model set forth by Andersen and Davidson (1997). Estimates were corrected by ...

Effects of Dissatisfaction on Customer Repurchase

Dissatisfaction is one of the factors that drive customers’ decisions to reduce repurchase intention. Repurchase is crucial to the success of online stores. The present study attempts to examine what coping behavior will be triggered by negative emotion in e-commerce and examines the potential influence of coping behavior on customer repurchase decisions in e-commerce. A research model that ref...

Customer-Driven Success Factors for Mobile TV Services

Organizational Learning Curves for Customer Dissatisfaction: Heterogeneity Across Airlines

I the extensive literature on learning curves, scholars have ignored outcome measures of organizational performance evaluated by customers. We explore whether customer dissatisfaction follows a learning-curve pattern. Do organizations learn to reduce customer dissatisfaction? Customer dissatisfaction occurs when customers’ ex ante expectations about a product or service exceed ex post perceptio...

Ontology Evolution for Customer Services

Customer service support has become an integral part of many multinational manufacturing companies which produce insertion and surface mount machines in the electronics industry. With the recent advancement of the Semantic Web, many attempts have been made to provide customer support over the Semantic Web environment. Ontology is the major factor to represent knowledge on the Semantic Web. Ther...